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Order Information

Three Ways to Request Resources

Add products to your cart, then . . .

1. Print out your completed order form and mail it to USCCB Publishing, United States Conference of Catholic Bishops, 3211 Fourth Street, N.E., Washington, D.C. 20017-1194 OR
2. Print out your order and fax it to us 24 hours a day, seven days a week at 202-722-8709 OR
3. Call us between 9:30 a.m. and 5 p.m. Eastern Time, Monday through Friday, at 800-235-8722 (from outside the United States or in the Washington, D.C., metropolitan area, dial 202-722-8716).

Requests to orders that have been created online, but have not been sent to USCCB Publishing by mail or regular fax will be deleted from the customer's account after 90 days.

Discounts

Quantity discounts are available on all titles. Click on the box that reads, “Select Quantity Discount,” for information on each title. The quantity listed is the lowest quantity for which the corresponding discount applies. Once you type in your quantity, the discount will automatically be applied.

Other discounts of up to 40% are available to subscribers to the Resource Service and USCCB Preferred.

Shipping and Handling

For complete details on shipping and handling for domestic and international orders.

Tax

Customers in Washington, D.C. (5.75%) and New York (check local rates) must pay applicable sales taxes. Taxes will be adjusted appropriately to all request to orders in Washington, D.C. and New York after they are received and entered into our ordering system in Washington, D.C.

In order to have tax waived, nontaxable entities must submit a copy of their tax-exempt certificates (containing their tax ID number) to USCCB Publishing, United States Conference of Catholic Bishops, 3211 Fourth Street, N.E., Washington, D.C. 20017-1194, or by fax at 202-722-8709.

How to Pay

We accept VISA, MasterCard, money orders, and checks. No cash or COD orders will be accepted. All payments must be in U.S. dollars.

Payment Terms

All first-time requests to order must be prepaid. After the first-time order is processed, subsequent orders of under $100.00 (not including shipping and handling or tax) for “Active*” customers who are not Resource Members or commercial** customers must be paid at the time the request is placed. Requests to order by active customers of $100.00 or more (not including shipping and handling or tax) may be billed.

Customers requesting resources via internet must include credit card information, except Resource Members and commercial customers. Credit cards will be charged only when the requests to order are fulfilled. Credit cards will not be authorized or charged via the Internet. Resource Members are entitled to have all orders billed.

Unless otherwise instructed, an invoice is included with fulfillment of orders. All non-commercial, billed orders must be paid upon receipt. Commercial customers must pay invoices within 30 days. A finance charge of 1.5% per month will be applied to all balances outstanding over 30 days. Payment must be made in U.S. dollars.

*”Active” customers are those customers who have made a purchase of any value within the last two years. Active customers can be billed for orders of $100.00 or more.
**”Commercial” customers include bookstores, resellers, and wholesalers.

Returns

If books, videos, or other items arrive damaged, or if we send you the wrong items, you may return them within 10 days of receipt with a request that they be replaced, that your account be credited, or that we send you a refund. No returns are accepted after 10 days.

Please note that annual publications such as Catechetical Sunday materials and all sales items are nonreturnable.

To return items:

1. Fill out the yellow return form that was included with your order. If you did not receive a return form, request a return form by contacting customer service at ctalbert@usccb.org.
2. When you receive the return form, fill out the form in its entirety.
3. Pack the items securely. (You may wish to use the original packaging.)
4. Enclose the form and the invoice (or packing slip if no invoice was included in the shipment.)
5. Address your package to: USCCB Returns c/o International Fulfillment Corporation 3570 Bladensburg Road Brentwood, MD 20722
6. So that you have a record of your return, you may want to ship your package via United Parcel Service (UPS) or the U.S. Post Office’s Insured Parcel Post.

Backorders

If your order includes both available and back ordered titles, the available titles will be processed, invoiced, and shipped right away. Titles that are not currently available will appear on this invoice with a $0.00 amount due and will be identified as "Back Ordered." Orders for titles placed on back order will be processed, invoiced and shipped when the new inventory becomes available. Back orders are among the first orders fulfilled when the copies of the title become available.

Shipping and handling are charged for back orders based on the title's weight and requested quantity, and are added to the invoice. For orders with both available and backorder titles shipping and handling are prorated accordingly and charged to the corresponding invoice.

—All prices and terms subject to change without notice.—